This Conversational SMS Consent Privacy Policy (“SMS Privacy Policy”) outlines the terms and conditions under which Shilei LLC (“SHILEI,” “we,” “us,” or “our”) may communicate with you via SMS (“Short Message Service”) for conversational communication purposes. By providing your consent to receive SMS messages from SHILEI, you agree to the terms outlined herein.
This SMS Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our conversational SMS messaging service. SHILEI complies with the Family Educational Rights and Privacy Act (“FERPA”), which generally restricts the release of student personally identifying information and education records without the student’s consent, the Telephone Consumer Protection Act (“TCPA”), and other relevant laws and regulations.
By providing your mobile phone number and opting in to receive SMS messages from SHILEI, you are expressly consenting to receive SMS messages for conversational purposes. These SMS messages may include, but are not limited to appointment reminders, enrollment information, responses to your inquiries, service updates, and other communications relevant to your interactions with SHILEI.
There are three ways to Opt-In for consent to receive SMS Conversational messages from SHILEI. Verbal consent does NOT consent to receiving SMS messages.
All consent requests must be submitted in one of two ways:
By submitting your consent and phone number, you are authorizing SHILEI to send you SMS messages and SMS notifications. Message/data rates apply.
You have the right to opt out of receiving SMS messages from SHILEI. To opt-out, simply reply to any SMS message received from us with the word “STOP”. Once you opt-out, you will no longer receive SMS messages from us, except for confirmation of your opt-out request.
We collect personal information that you provide to us when you engage in conversational SMS messaging with us.
This may include:
We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We do not disclose your personal information to third parties unless required by law or with your explicit consent. However, it may be necessary to share your information with service providers who assist us in delivering our messaging service, in complying with legal requirements, and to third-parties providing services pursuant to an agreement with SHILEI. We are committed to protecting your privacy and the security of your personal information. Any information collected for the purpose of SMS communication will be handled in accordance with our SMS Privacy Policy. We will not share your mobile phone number or any other personal information with third parties for marketing purposes without your consent. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this SMS Privacy Policy, unless a longer retention period is required or permitted by law.
Our service is not intended for children under the age of 13, and we do not knowingly collect personal information from children under this age. If you believe that we have inadvertently collected personal information from a child under 13, please contact us immediately, and we will take steps to delete such information.
We reserve the right to update or modify this SMS Privacy Policy at any time. Any changes will be effective immediately upon posting the revised SMS Privacy Policy on our applicable intra-web pages, website or through other communication channels. Your continued use of our service after the posting of any changes constitutes acceptance of those changes.
Student and consumer privacy is important for education and ensuring your communications are secure and private is our top priority at Shilei LLC. With third party auditing and certification, our phone service provider RingCentral provides solutions that are PCI DSS, HIPAA and ISO compliant and that are SOC2+, SOC3, and HITRUST certified.
Standard message and data rates may apply to SMS messages sent and received. You are solely responsible for any fees or charges incurred from your mobile carrier related to SMS communication with SHILEI. Please verify with your MNO – Mobile Network Operator such as Verizon, AT&T, T-Mobile, etc. for data and messaging standard rates.
We strive to keep SMS communications to a reasonable frequency and relevance. You may expect to receive SMS messages from us only when necessary for reminders, enrollment and course information, or important updates related to our services. We do not engage in unsolicited marketing messages via SMS without your explicit consent.
If you have any questions or concerns about this Conversational SMS Consent Policy or our SMS communication practices, please contact us at the following.
Shilei Interpreting and Translation
660 NW 119th St., Suite G,Miami, FL 33168
Phone: (305) 653-4357
www.shileillc.com
By using our conversational SMS messaging service, you consent to the terms of this SMS Privacy Policy.
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